CrewdUp only emails you when a manager does something that involves you, or when an event you're on is coming up. Adding you to a team's crew list sends nothing: the first email most crew get is an event invitation.
Every email comes from CrewdUp <info@crewdup.com>. Add info@crewdup.com to your contacts so these don't end up in spam. Most event emails are set up so that when you reply, your reply goes to the event's manager.
Short version
The ones that need an answer are "Event Invitation", "Assignment Updated" and, for talent, "Talent Assignment". Click a button in the email to answer. Everything else is for your information.
Invitations that need an answer
| Subject | Who gets it | When | What to do |
|---|---|---|---|
| "Event Invitation: {event} - {date}" | Crew | A manager assigns you to a position | Click Yes, I can work or I can't work. The links work for 7 days. |
| "Event Invitation: {event} - {date}" with a ✓ Click to Respond button | Crew | A manager resends your invite | Click the button and choose on the page. The link works for 30 days. |
| "Assignment Updated: {event} - {date}" | Crew | A manager moves you to a different position | Respond again: your earlier answer was reset. |
| "Talent Assignment: {event} - {date}" | Talent | A manager assigns you to an event or game | Click Yes, I can work or Not available. |
A new invite or update replaces the links in older emails for that event. Always use the newest one. See respond to an invite.
Confirmations and approvals
| Subject | Who gets it | When |
|---|---|---|
| "Confirmed: {event} - {position} - {date}" | Crew | You click Yes on an invite. It has a calendar file (.ics) attached. |
| "Approved for {position} - {event}" | Crew | A manager approves your raised hand, or records that you confirmed by phone or text. No calendar file. |
| "Interest Update: {event}" | Crew | A manager declines your raised hand. |
| "Assignment Confirmed: {event} - {date}" | Talent | A manager approves your raised hand. You also get "Approved for {position} - {event}". No calendar file. |
| "Update on your interest in {event}" | Talent | A manager declines your raised hand for an event or game. |
Only crew get a calendar file, and only in the "Confirmed:" email. Talent never get one. The file is a one-off: it doesn't update if the event changes.
If you click Yes on the same invite again, you get another "Confirmed:" email with a new calendar file.
Event information
| Subject | Who gets it | When |
|---|---|---|
| "Tech Book: {event} - {date}" | Crew, talent or anyone the manager lists | A manager sends the event's tech book. It may include attachments and a rundown PDF. |
| "Coming Up: Tech Book: {event} - {date}" | The same people | 2 days before the event, at 9:00 server time, if the manager chose a reminder when sending the tech book. |
| "🎬 Upcoming Event Reminder: {event}" | Crew and talent on the event | Automatically, 5 days before the event. |
| A subject the manager types | Crew the manager picks | A manager sends a message to the crew. Replies to these don't go to the manager. |
The 5-day reminder isn't sent if you declined, or if the event is a draft or cancelled. It says "This is a friendly reminder that you have an upcoming event in 5 days:".
Account emails
| Subject | Who gets it | When |
|---|---|---|
| "You've been invited to join {team} on CrewdUp" | Anyone | A team admin invites you by email. Click Accept Invitation. It works once. |
| "Welcome to CrewdUp - Complete Your Talent Account Setup" | Talent | A team admin invites you to create a talent account. Click Create Your Account. |
| "Reset Your CrewdUp Password" | People who joined with a join link | You ask for a password reset. Other accounts get a different reset email. |
See join a team and reset your password.
Things to know
- No texts or push notifications. CrewdUp only uses email.
- No unsubscribe setting. There's no setting to turn these emails off.
- The invite footer mentions the dashboard. It says you can respond from your CrewdUp dashboard, but you can't. Use the buttons in the email.
- The reminder footer says it's from "CrewdUp Productions". It's the same CrewdUp reminder.
- The talent setup email mentions an availability calendar. CrewdUp doesn't have one.
- Emails go to your account email if you have an account, or to the email your manager entered if you don't. If you have an account, you can change it on your profile.